Shipping policy

Shipping Policy (U.S. Only)

Last Updated: 11/26/2025

At Lumina Living Store, we work hard to ensure your orders are delivered quickly, safely, and with full transparency.

Processing Time

All orders require 1–3 business days to process before shipping (average: 2 days).
Processing does not include weekends or holidays.

If we experience unusually high order volume, processing times may extend slightly.

Shipping Times (U.S. Customers)

We ship exclusively within the United States.

Average Delivery Times

All U.S. orders: 8.5 days average
Products from U.S. suppliers/warehouses: 2–8 days (average 2–7 days)

Shipping times vary based on product location, carrier speed, and your delivery address.

International, Canada & UK Orders

While our business primarily serves the U.S., some items in our catalog may originate from international fulfillment centers.
For transparency, these are the average shipping times for non-U.S. destinations:

International (general): 10–15 days average
Canada: 11.1 days
United Kingdom: 9.2 days

(Note: These are averages for items shipping outside the U.S.; customers in these regions should expect similar timeframes if ordering from us.)

Tracking Information

Tracking numbers are provided within 3 business days after your order ships.
You can find your tracking details in the Orders section of your account dashboard.

Tracking updates may take 24–48 hours to display movement depending on the carrier.

Peak Season & Delays

Delivery estimates may extend due to:

Peak holiday seasons
Carrier delays
Weather disruptions
Customs clearance for items fulfilled internationally

We do our best to keep you informed of any significant changes to delivery expectations.

Lost, Delayed, or Damaged Packages

If your package appears lost, delayed, or arrives damaged:

Verify the shipping address you entered
Check with your household members or neighbors
Review tracking updates
Contact the carrier for the most up-to-date status

If you still need help, reach out to our support team and we’ll assist in resolving the issue.

Contact Us

If you have any questions about your order or this shipping policy, contact us at:
📧 luminalivingstore@gmail.com